Complaints Procedure

At Home Assist Repairs and Servicing, we aim to provide you with the highest standards of service. However, sometimes things can wrong, when this happens we encourage our customers to tell us in order for us to look to put things right. Our staff will do all they can to resolve any problems and ensure that you receive a quick and fair response to any complaints you may have.

Our complaints procedure is designed to ensure that each complaint is dealt with in fair and reasonable manner. We aim to resolve all complaints within 72 hours, if this is not possible, then we will acknowledge your complaint in writing within 5 working days of receiving it. We will investigate the matter fully and resolve within 4 weeks. All complaints should be resolved within 8 weeks, if this is not possible a letter will be sent confirming the reason.

If you have a complaint you should contact us in the following ways;

By Telephone 0191 406 0888 and ask to speak to our After Sales team
Or by email to

Or write to us at:
After Sales Department
Home Assist repairs and servicing
41 Osborne road
Newcastle upon Tyne


Lets get in touch. Send us a message:

41 Osborne Road, Jesmond, Newcastle Upon Tyne, UK

Phone: 0191 406 0888